CIBC Theatre Rules

Before you make your way to the CIBC Theatre in Chicago, it’s a good idea to take a quick look at the venue’s rules. This will help you understand what’s typical and expected when attending events there. Keep in mind that for certain productions or shows, rules might vary slightly due to event-specific management decisions. But don’t worry, we’re here to provide you with a helpful guide so you can get a sense of what’s allowed and not allowed inside the theater.

If there may be further questions that arise, feel free to call the CIBC Theatre directly on 312-977-1700 and their team would be happy to assist you with your concerns.

Admission Policy

All attendees regardless of age are required to have a ticket to be guaranteed entrance to a show. Please be at the theatre at least an hour before the show begins so that other patrons may not be disturbed by your late arrival.

Any patron who shall arrive late, or leaves the auditorium during a performance, will be seated at the discretion of the management staff. This is for the reason that the CIBC Theatre wants to ensure that everyone at the show is receiving the high quality experience that they paid for, and to avoid any disruptions. For the comfort of everyone, it is requested that all electronic devices be silenced or turned off during a production.

Take note that admission rules may vary depending on the decisions of the production’s management – kindly take it upon yourself that you are aware of the event’s policies before attending a show.

Mobile Ticket Policy

Broadway in Chicago has moved onto the use of mobile ticketing systems, both for your convenience and to minimize touch points at the theatre. Be sure to have your phones charged before coming to a show to ensure a smooth entry process!

Please be sure to add your tickets to Apple Wallet (iPhones) or Google Pay (Android). Screenshots of tickets are not accepted for entry.

Purchasing tickets from our website ensures the timely delivery of your mobile tickets, so take advantage of our offer to ensure a smooth entry process when attending a show at the CIBC Theatre.

Age Policy

To ensure an enjoyable experience for all guests, we suggest that only children aged 5 and older join for our shows. For the comfort and consideration of everyone, we strongly advise against bringing children under 2 years old. Please note that these recommendations may vary depending on the specific show and its content.

Any particular age restrictions will be clearly indicated during the ticket purchasing process. You can also find show-specific age guidelines on each show’s webpage on our website. It’s important for parents to use their judgment to assess the suitability of each show’s content before purchasing tickets.

Remember that all attendees, regardless of age, must have a ticket, and minors should be accompanied by an adult. Additionally, if any disruptive behavior occurs, we may kindly request patrons to leave the theater. This is to ensure a pleasant experience for everyone.

Security Check

To ensure the safety and security of all our guests, standard security screening procedures will be conducted upon entry to the theater. This will include a bag check and a coat check.

All guests are requested to refrain from bringing any outside food or beverages into the venue. This policy helps maintain the cleanliness of the theater and ensures that our concession offerings meet your refreshment needs during the show.

Additionally, it’s important to consider the size of the items you bring with you. Please only bring items that can comfortably fit under your seat. The CIBS Theatre does not have facilities for coat or bag check, so it’s essential to plan accordingly. By doing so, you can fully enjoy the show without any concerns about the storage of your belongings.

Noise Policy

The theatre will be closely monitored for any disruptive behavior that might occur during a performance. Disruptive behaviors can include, but are not limited to, loud singing, excessive talking, frequent coughing, or instances where children may be crying or making noise.

The CIBC Theatre wishes to ensure that every member of the audience can fully enjoy the show without unnecessary distractions. In cases where disruptive behavior is observed, the theatre staff will take appropriate action. This may involve discreetly requesting those patrons responsible for the disruption to step out of the theater temporarily.

List of Prohibited Items at the CIBC Theatre

  • Weapons: Firearms, knives, or any other objects that could be considered weapons
  • Outside Food and Beverages
  • Large Bags or Backpacks:
  • Recording Devices
  • Laser Pointers
  • Tripods and Selfie Sticks
  • Noisemakers
  • Pets (Except Service Animals)
  • Illegal Substances:
  • Laptops and Large Electronics
  • Drones
  • Items that produce open flames
  • Any item that could disturb the experience of fellow attendees

Please note that the specific list of prohibited items might vary depending on the policies of the CIBC Theatre. Some items may be added or excluded in the list depending on the rules. It’s always a good idea to contact customer service for the most up-to-date information regarding prohibited items before attending an event.